Cancel and Change Order Policy

We strive to ship every order as soon as possible so that you can enjoy your purchase immediately. For this reason, we have separate policies for both In-Stock and Custom Order products.

In-Stock Products

An In-Stock product is defined as a product that is inventoried in one of our warehouse facilities and currently in stock, ready to be shipped. These products can be cancelled or changed if the shipping process has not yet started, at no charge.

If the shipping process has started, we will try our best to either halt the process if it is still in the warehouse, or if it has shipped, instruct the shipper return the merchandise to our facilities. These situations require additional handling and service fees that will be charged to your account if you agree to proceed with this option.

Custom Order Products

A Custom Order product is defined as a product that is manufactured at a factory specifically based on your sales order, and is not stocked in a warehouse. Custom Order product where the manufacturer has not begun production, can be modified or cancelled at no charge. If production has started, then it cannot be cancelled or modified under any circumstance, except as described below.

We can try to contact the manufacturer directly and ask if they would accept a cancellation or modification for a fee, however this is at the sole discretion of the manufacturer and we cannot guarantee they will accept this. If they do accept this, then we will advise you of this additional fee and charge it to your account if you agree to proceed with this option.

Need More Help?

To request a cancellation or change to your order, please call our Customer Care Team at 888.457.7328 ext. 2. To ensure timely processing of your cancellation, please do not send your request via email. Please visit our Return Policy for more information about this process.

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