Returns
We want you to love every item you purchase from us. If you do need to return a product, please read the information below before starting the returns process. Additionally, feel free to call our Customer Care Team as we’re here to help you every step of the way.
You may return eligible products, for whatever reason, up to 30 days from the date of delivery. Eligible products must be in new condition, not used, and in the original packaging to qualify for a refund.
Products that are not eligible to be returned include:
- Clearance items
- Custom Order products
- Products that have been assembled or modified in any way
- Products sold as "Non-Returnable" as clearly indicated on that item product page
To start the Returns Process, please contact our Customer Care Team at 888.457.7328 ext. 2. They’ll issue a return merchandise authorization (RMA) for you to print and include in your returned packages.
Timeframe
You can expect your refund within 4 weeks from the date you return your product. In most cases, you will receive a refund sooner, but we estimate 4 weeks due to the time required for return shipping (up to 14 days), product inspection at our returns facility (up to 5 business days), and processing from your bank or credit card company (up to 5 business days).
Refund Method
Credits can only be issued back to the original payment source, or in the form of store credit. Once your return is processed we will send you an email confirming your refund.
Refund Amount
The amount of your refund will equal the merchandise selling price you paid, less the return shipping cost, and if applicable, a restocking fee. All shipping and handling charges paid to deliver the product to you at the time of purchase will not be refunded. This includes White Glove Delivery, Room of Choice, and any other delivery amounts included on your order.
If your return is as a result of a Seatup error or a defective product, we will refund the full cost of the merchandise and the original shipping charges.
In the unlikely event that you receive a product that has been damaged in transit or is defective, we will do our best to resolve this. Please see our Shipment Damage Policy. If you received an incorrect item (an item that is not what is detailed on your sales invoice), contact our Customer Care Team immediately at 888.457.7328 ext. 2.
Changed your mind? We’re more than happy to help you order another product if your original order hasn't already shipped or started production. Exchanges for delivered furniture items are not allowed.